COVID-19 for Brokers

Keeping you and your clients informed during COVID-19

Broker Fact Sheet

During this unprecented time of uncertainty, AHI remains committed to supporting you and our mutual clients. 

We remain very much open for business, with all of our staff fully mobile and operational. As always, everyone at AHI is contactable via phone and email with video conferencing available in place of face-to-face meetings.

We are experiencing increased claims volumes on the Travel side of our business, and the AHI claims team is working tirelessly to give certainty to impacted policyholders.

Our claims position statements are being updated regularly on our website, and we have also created a COVID-19 Claims process and checklist to assist you. This resource provides valuable information for policy holders to assist with efficient assessment of Loss of Deposits or Forfieted Expenses claims. You will also find guidance on how to submit a claim.

Even though regular travel has stalled, we still have insureds expatriated overseas who may be experiencing uneasiness during this difficult time. Our partner services of AHI Assist and AHI Telehealth are available and ready to provide medical advice and support.  

Our full suite of Accident and Health products remain available to brokers via our underwriters or for selected products, 24/7 through our broker portal

Whilst many businesses and policyholders will be experiencing significant financial challenges and hardship, AHI will support wherever we can, so please contact our team to discuss case by case challenges. We’ve also developed a fact sheet to assist brokers with talking points when speaking with clients.  

AHI has been striving to ‘protect what matters most’ for over 20 years and we remain committed to working with you through these difficult times.