ALERT:        AHI Position Statement re:  Hurricane Dorian         AHI Position Statement re:  Civil Unrest Hong Kong International Airport

About AHI

Whether you’re building your own empire, or running a multi-national one, we’re here to help you protect what matters most – your people, your livelihood and your lifestyle.

AHI are a specialist underwriting agency, we leverage our expertise and experience to provide market leading accident, medical and travel insurance, to keep you covered at home and abroad.

Over the last 20 years, we’ve been repeatedly voted the best travel, personal accident and disability underwriter in Australia by the National Insurance Brokers Association. We’ve also earned a series of Gold Medal awards from leading industry publication Insurance Business Australia.

AHI has covered more than one million Australians in over 200 countries, while our agile in-house claims team and strategic partners have paid more than $400 million in claims.

With our national footprint and in-house claims team, we can make decisions fast, so you get the right outcome.

AHI has covered more than one million Australians in over 200 countries, while our agile in-house claims team and strategic partners have paid more than $400 million in claims.  

We are a member of the Tokio Marine Group so you know you're in the safe hands of one of the world's largest insurers.

Our promise 

  • Protecting our customers’ interests is at the heart of everything we do.
  • We care deeply about our customers, our staff and our community. 
  • We use our expertise and experience to safeguard the health and livelihood of our customers and their loved ones.  

Our purpose 

To protect what matters most

‘Protecting what matters most’ is about more than just providing insurance. It means understanding the needs of our customers, providing advice and using our knowledge and expertise to help customers avoid loss.

Inspired by our purpose, our highly experienced underwriters and claims professionals provide award-winning customer service and genuine support.

Our customers

We empower every member of our team to make the decisions that ensure our customers get the best possible support and outcomes in the quickest possible timeframe – because every moment counts.

Our staff

We provide a safe, collaborative and inspiring workplace for all our staff. We encourage our people to feel ownership and be accountable, because what we do matters. We’re not just crunching numbers, we’re caring for the wellbeing and livelihood of our customers.

​Our values

Customer-driven. We​ value our customers, managing their risk is at the heart of everything we do.
Caring​​. We genuinely care about our customers, staff, and the community. 
Resp​​​onsive. We empower our people to achieve positive outcomes i​​n the quickest possible time.
Inspired. We make every moment count.

With offices in Sydney, Melbourne, Perth & Brisbane – we aim to be the leading provider of accident and health insurance in Australia.

Financial Hardship

If you are experiencing Financial Hardship, please call us on 1800 618 700 for immediate assistance.

The Australian Financial Counsellors and Credit Reform Association can also refer you to a not for profit, free financial counselling service. You can find out more by calling the free National Financial Counselling hotline on 1800 007 007 or by visiting

Please be aware that failure to provide the requested information may impact our ability to assist you.