FAQs

Fill out an enquiry form or call us. If you have an accounts enquiry, you can fill out our enquiry form, call us on 1800 618 700 or email remittanceadvices@ahiinsurance.com.au

We appreciate there are times when circumstances beyond your control can make it difficult to meet all your financial commitments.

If you’re struggling to make a payment to us please visit the Financial Hardship section of our website for more information on the support available to you.

Credit terms and premiums. We don't offer monthly payments, all policies are annual and our credit terms are 90 days.

Yes. You can quote and bind Corporate Travel, Individual Personal Accident and Sickness, Journey and Voluntary Workers policies online through the AHI Broker Portal. If you don't have a login and password, you can reqest one by completing our Request a Login form.

No. We take the time to have our underwriters review policies each year, ensuring that we've got you covered.

Don't worry. It's easy, just complete our Request a login form, and we'll have you up and running in no time.

In person or Online. AHI are happy to train your new staff or undertake refresher demonstrations to existing staff. Depending on your location, we will undertake training in person or over the phone/online. In most cases we will endeavour to train brokers in your offices. Please complete our Enquiry form and we'll be in touch to organise a date.

Don't worry. If you've forgotten your Broker Portal login and/or password, simply click forgot password on the the login page of the Broker Portal. If you're still having trouble, please complete our Enquiry form, and we'll have you back up and running in no time.

We work to streamline our claims process so that you get a resolution in the quickest possible time. We also appreciate that when things go wrong, speaking to an experienced claims professional can help alleviate some of your stress.

In the event of an emergency, call AHI Assist reverse charge on our 24/7 helpline +61 2 8330 1222.

For non-emergencies, download the appropriate Claim form, and/or call our team on 1800 618 700 during business hours and we'll make sure you're on the fast track.

Claims can be lodged via:

Email: claims@ahiinsurance.com.au or directly to your assessor if you have their details.

Post: GPO Box 4213, Sydney, NSW 2001

Fax: (02) 9252 4385

Making claims is easy with AHI. Go to our Claims page and download the relevant form for your policy. If you have questions, or need a hand, call our team on 1800 618 700 during business hours and we'll make sure you're on the fast track. 

In the event of an emergency, call AHI Assist reverse charge on our 24/7 helpline +61 2 8330 1222.

Claims can be lodged via:

Email: claims@ahiinsurance.com.au or directly to your assessor if you have their details.

Post: GPO Box 4213, Sydney, NSW 2001

Fax: (02) 9252 4385

Each claim is different. However, we work to streamline our claims process so that you get a resolution in the quickest possible time. But there are also things you can do to speed up the process:

• Download the appropriate claim form for your policy
• Complete all required sections of the form
• Provide all relevant supporting documentation

We also appreciate that when things go wrong, it an be a stressful time, that's why our experienced claims professionals are standing by to lend a hand.

In the event of an emergency, call AHI Assist reverse charge on our 24/7 helpline +61 2 8330 1222.

For non-emergencies, call our team on 1800 618 700 during business hours and we'll make sure you're on the fast track.

The team at AHI is made up of some of the most experienced accident and health underwriters. We have over 20 years experience, and our expertise and category insights mean we can provide guidance on our accident and health policies to help protect you, and what matters most to you, wherever your life takes you. Contact us anytime.

If you need help understanding any aspect of your insurance policy or claim with AHI in your language you can:

Contact us by phone on 1800 618 700, our team has access to many languages to assist you directly. 

Or you can contact the Translating and Interpreting Service (TIS) who are available 24/7 and their interpreters speak over 160 languages. They’re available over the phone and in person.

Book an appointment with TIS, or call them on 131 450.

Yes. AHI is always happy to work with you directly. However, we also work closely with everyone from International Brokerages, to your local trusted Broker. We're flexible enough to work with you, on your terms, to ensure you get the best outcome possible.

• Check out our market leading policies here 
• Or contact us directly

AHI provides cover for COVID under our Corporate Travel Product. For specific information, please refer to our SPDS.

Brokers and Insureds can find COVID cover scenarios here. If you still have questions, please contact your dedicated underwriter.

No. We still trade as Accident and Health International Pty Ltd. Our friends have called us AHI for some time, so we thought it was time to make it a little more official.

You can contact Best Doctors on 1800 325 578 or register for a call back through their member portal. 

AHI have offices around Australia. You can find us in Sydney, Melbourne, Perth and Brisbane. Visit Contact Us to see our office locations.